Here are the answers to our most common questions from patients.
Our health care providers include Medical Doctors, Physician Assistants, Nurse Practitioners, Behavioral Therapists such as Licensed Clinical Social Workers (LCSW ) , Licensed Marriage and Family Therapists (LMFT) and Psychologists (PsyD).
All our providers are highly experienced and meet the regulatory requirements for the State where they practice. Providers are both single- and multi-state licensed and credentialed to work in your state of residence. Every provider goes through a rigorous selection process to become a part of the provider network.
No. If you have a medical emergency please call 911 or go to a hospital Emergency Center.
If you are having suicidal thoughts please call the National Suicide Prevention Lifeline at 1-800-273-8255.
Our services are not designed to handle emergency situations. We can assist you with nonemergency physical and mental health problems after you schedule an appointments through the online appointment calendar.
Your Health records are kept totally private and secure and we use state of the art HIPAA compliant technology and methods to protect your personal information. You determine who can see the information in your record. Since your records are always online you can access them for any needs for work, school or personal needs.
Certain basic lab tests that do not require in-person visit can be ordered by our providers such as routine health tests, CBC, CMP, Titers and Sexually Transmitted Diseases (STD) tests.
If you have any previous on going health care conditions and need to be tested for those, we recommend you follow up with your in-person healthcare provider.
Our doctors can provide a prescription in accordance with State laws and when medically necessary.
Our physicians are not allowed to prescribe controlled substances including narcotics, anxiety medications, ADHD medications, muscle relaxants, medications for erectile dysfunction, pain medications and state speciﬁc controlled medications. For additional information review the online controlled substances and medications list.
Yes, our providers can prescribe Pre-exposure Prophylaxis (PrEP) medication. PrEP is a medication that can stop HIV from spreading throughout your body. It is very effective for preventing HIV if used as prescribed. Visit Centers for Disease Control and Prevention for more information about PrEP.
Patient privacy is one of our core values. We are fully HIPAA compliant. Your lab orders are sent electronically or via fax to your lab. When you go to the lab for
testing, you do not need to tell the front desk why you are there. Just say “lab testing” or
“diagnostic testing” is the reason for your visit. Please review our full Notice of Privacy Practices for more details on how we protect your privacy.
Our online Behavioral Health visits are 45 minutes.
No. Behavioral Health visits are for individuals 18 years and older.
If you are part of an employer or college sponsored plan, please review your plan’s limits on visits. If you are independently paying for your visits, there is no limit.
Yes. You can do face-to-face, phone or text.